Question 1

How can I contact you?

Accepted Answer

You can reach us by email at titanwave.fit@gmail.com. We respond to all messages within 24-48 hours on business days (Monday to Friday).

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards including Visa, Mastercard, and American Express, processed securely via Stripe.

Question 3

How long does delivery take?

Accepted Answer

Standard shipping takes between 3 and 8 business days after dispatch. Express shipping takes between 2 and 6 business days. Orders are processed within 1-2 business days of purchase.

Question 4

Where do you ship to?

Accepted Answer

We currently ship to all addresses within the United Kingdom.

Question 5

How do I track my order?

Accepted Answer

Once your order is dispatched, you will receive a confirmation email with your DHL tracking number. Use this on the DHL website to follow your parcel in real time.

Question 6

What is your return policy?

Accepted Answer

We offer a 30-day return policy. If you are not satisfied with your purchase, contact us at titanwave.fit@gmail.com within 30 days of receiving your order. Items must be unused and in their original packaging. Refunds are issued to your original payment method within 5-10 business days.

Question 7

How do I request a return?

Accepted Answer

Email us at titanwave.fit@gmail.com with your order number and the reason for your return. Our team will respond within 24-48 hours with the next steps.

Question 8

My item arrived damaged. What should I do?

Accepted Answer

We are sorry to hear that! Please email us at titanwave.fit@gmail.com with your order number and a photo of the damaged item. We will resolve this for you as quickly as possible at no extra cost.

Question 9

How much does shipping cost?

Accepted Answer

We offer free standard shipping (DHL, 3-8 business days) on all orders. If you need your order sooner, you can choose DHL Express Shipping (2-6 business days) for £4.94 at checkout.

Frequently Asked Questions

Frequently asked questions